Privacy Policy

Last updated: [08/06/2025]

This Privacy Policy explains how Karma Child (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website or purchasing from Karma Child, you agree to the collection and use of your information in accordance with this Privacy Policy.

Please read this policy carefully. For any questions regarding this Privacy Policy, please contact us at hello@karmachild.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or operational practices.

Any updates will be posted on this page with the revised “Last updated” date.

Personal Information We Collect

The personal information we collect depends on how you interact with Karma Child.

Information you provide directly to us may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation details
  • Account login information, if you create an account
  • Customer service messages or enquiries
  • Reviews, referrals, gift card information, or other content you choose to provide

We may also collect information about how you use our website, including:

  • Device information
  • Browser information
  • IP address
  • Pages viewed
  • Items added to cart
  • Shopping activity
  • Website interactions
  • Cookies, pixels, and similar tracking technologies

We may also receive information from trusted third parties who help us operate our website and services, including Shopify, payment providers, shipping partners, analytics providers, marketing platforms, and customer support tools.

How We Use Your Information

Karma Child uses your personal information to operate our store, provide our services, and improve your shopping experience.

We may use your information to:

  • Process and fulfil your order
  • Confirm your payment
  • Arrange shipping and delivery
  • Send order updates, tracking details, and customer service messages
  • Manage returns, exchanges, or store credit requests
  • Create and manage customer accounts
  • Respond to enquiries or support requests
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorised activity
  • Comply with legal obligations
  • Send marketing emails, promotions, or brand updates where permitted
  • Personalise your shopping experience and advertising

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at hello@karmachild.com.

Cookies and Tracking Technologies

Like many online stores, Karma Child uses cookies and similar technologies to help our website function properly and improve your experience.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your cart
  • Analyse website traffic
  • Understand customer behaviour
  • Improve website performance
  • Support advertising and marketing activity

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website function.

For questions about our use of cookies or tracking technologies, please contact hello@karmachild.com.

How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

  • Shopify and website service providers
  • Payment processors
  • Shipping and fulfilment partners
  • Customer support platforms
  • Email marketing providers
  • Analytics and advertising partners
  • IT and security service providers
  • Legal, regulatory, or government authorities where required by law

We only share information where necessary for business, service, legal, security, or marketing purposes.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Marketing and Advertising

With your consent where required, Karma Child may use your information to send marketing communications or show you relevant advertising across our website, email, social media, and other digital platforms.

This may include personalised product recommendations, promotional offers, new collection updates, restock alerts, or campaign advertising.

You can opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting hello@karmachild.com.

To request that we stop using or sharing your information for certain targeted advertising activities, where applicable, please email hello@karmachild.com.

User-Generated Content

If you choose to submit a review, photo, comment, or other public content to Karma Child, this content may be visible to other customers or website visitors.

Please avoid sharing personal information in public reviews or comments that you do not want others to see.

Karma Child is not responsible for how information you publicly share may be used by others.

To request the review or removal of content you have submitted, please contact hello@karmachild.com.

Third-Party Websites

Our website may contain links to third-party websites, apps, platforms, or services.

Karma Child is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing your information with them.

Children’s Privacy

Karma Child does not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at hello@karmachild.com so we can take appropriate steps to review and delete the information where required.

Security and Retention

We take reasonable steps to protect your personal information and keep it secure.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, fulfil orders, manage accounts, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

If you believe your personal information may have been accessed, used, or disclosed without authorisation, please contact us immediately at hello@karmachild.com.

Your Rights

Depending on where you live, you may have rights in relation to your personal information.

These may include the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Opt out of certain targeted advertising or data sharing where applicable
  • Request that we restrict or stop certain processing activities

These rights may not apply in all circumstances and may be subject to legal limitations.

To make a privacy request, please contact us at hello@karmachild.com. Please include your name, contact details, and a brief description of your request so we can assist you.

International Customers

If you are located outside Australia, please note that your personal information may be transferred, stored, or processed in countries outside your country of residence.

This may include Australia, the United States, Canada, or other countries where our service providers operate.

Where required, we take reasonable steps to ensure your information is handled in accordance with applicable privacy laws.

For questions about international transfers of your personal information, please contact hello@karmachild.com.

Complaints

If you have concerns about how Karma Child handles your personal information, please contact us first at hello@karmachild.com so we can review and respond to your concern.

Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact us at:

Email: hello@karmachild.com

For the purposes of applicable privacy laws, Karma Child is the data controller of your personal information unless otherwise stated.