Returns Policy

Returns & Exchanges

Karma Child offers a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return or exchange.

To be eligible for a return or exchange, your item must meet the following conditions:

  • Your request must be submitted within 14 days of receiving your order

  • The item must be unused, unwashed, undamaged, and in its original condition

  • All original tags must still be attached

  • The item must be returned neatly folded, in its original packaging where possible

  • Your name and/or order number must be included with the return

Return Options

In line with Australian Consumer Law, Karma Child does not offer refunds for change of mind or incorrect sizing.

Full-priced items may be returned for store credit valued at 100% of the original purchase price, provided the item meets our return conditions.

Please note that return shipping costs are the responsibility of the customer. All returns must be shipped to our Australian return address.

Once your return has been received and inspected, approved returns will be processed within 5–7 business days of arriving at our warehouse.

Items returned that do not meet our return conditions may be refused and sent back to the customer at their own expense.

Karma Child is not responsible for returns that are lost or damaged in transit. We strongly recommend using a tracked shipping service to ensure your parcel reaches us safely.

How to Start a Return

To start a return, please email hello@karmachild.com with your order number and reason for return.

Please wait for return instructions before sending your item back.

Exchanges

We are happy to assist with size or product exchanges where available. Please note that all sizes, colours, and styles are subject to online stock availability.

Exchange shipping costs are the responsibility of the customer. All exchange items must be shipped to our Australian return address.

If your requested exchange item sells out before your return is processed, a store credit will be issued instead.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or incorrect, please contact us immediately at hello@karmachild.com so we can review the issue and make it right.

If you believe you have received a faulty item, please contact our support team within 30 days of delivery with your order number and clear images of the issue.

If the item is confirmed to have a manufacturing fault, we will offer an exchange, subject to availability, or store credit if the item is unavailable.

Faulty item claims submitted after 30 days of delivery may not be eligible for review.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, final sale items, or gift cards.

For any further questions, please contact our customer support team at hello@karmachild.com.